Digitisation in company catering: The Aramark My-Restaurant-App

Cooperation between qnips and Aramark Germany

Every company needs an individual digitisation strategy to drive its own transformation. Aramark Germany has therefore chosen qnips as an all-in-one solution for digitisation in company catering. The My-Restaurant-App responds to rising guest expectations with new digital tools and services, such as contactless payment, pre-orders and capacity displays. 

“The pandemic has acted like a digitisation accelerator in many industries, including the gastronomy sector. With the Aramark app, which we have developed with our technology partner qnips GmbH, we offer all the functions that will be of great relevance in the coming months, but also beyond. The technical platform is very flexible, so we can quickly implement new topics. It is important to us to show this digital platform not only in a few lighthouse projects, but to use it in each of our restaurants. Despite the current difficult conditions, we are making targeted investments in digitalisation. The Aramark app will be standard in every restaurant,” says Dirk Geyer, marketing director at Aramark

Rolling out an all-in-one solution for hundreds of locations at once is no small task. Together with Aramark, we already ensured that processes were automated during the preparation last year. Key users on the Aramark side were trained and prepared in detail. This resulted in a very fast and successful implementation in March 2021. 

With the rollout of the My Aramark app, the company is creating a digital basis for all locations together with qnips. From this, individual features such as online pre-ordering and mobile payment can now be implemented more easily and on a location-specific basis. 

Pre-order process in the My-Restaurant-App

The qnips system as an all-in-one solution for digitisation in company catering.  

For more than 10 years, qnips has been supporting service providers in the areas of food service and company catering with the further development and digitisation of a modern and future-oriented software solution in app and web. 

Location & User Control 

The qnips system will be implemented in March for hundreds of Aramark locations simultaneously. The locations will then be individually accessible to users via a QR code and PIN.

Order & Payment 

The new Aramark app focuses on the ordering and payment process. It enables guests to place contactless pre-orders easily. Then the guests can pay for their orders directly online via the app. To do so, Aramark fully integrates the My-Restaurant-App into the in-house POS system thanks to the interface from qnips. 

Menu display in the My-Restaurant-App

Reservations & People Counter 

In the new Aramark app, daily and weekly menus as well as offers (e.g. Aramark Homeoffice Boxes) can be easily displayed to all users. A real-time capacity display also gives guests a clear overview of the current occupancy rate at the individual locations. This enables visitors to plan their visit better and avoid long queues. 

In addition, seat reservations for different time slots can be made for the individual locations. In this way, the company reacts to the current situation and the special features of restaurant use resulting from the Corona virus. Spacing regulations and hygiene measures can be optimally implemented.

capacity control in the My-Restaurant-App

About Aramark Holding Deutschland GmbH

As a provider of catering and service management, Aramark is one of the leading service providers in this market in Germany. Around 9,400 employees work for Aramark Holding Deutschland GmbH, based in Neu-Isenburg, Germany. The second-largest catering company in Germany serves around 500 customers in the areas of company catering, sports, leisure and trade fair catering, as well as hospitals, retirement homes, schools and daycare centers. In addition, Aramark Refreshment Services supplies around 4,000 companies. Find out more at www.aramark.de. 

We can also support you with our qnips catering app or do you have questions about other features of qnips? Then it’s best to get in touch today. We are happy to make appointments and answer questions via info@qnips.io or via +49 511 165 899 0.

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