Internorga 2023 | qnips: passion for innovation live on display

Internorga 2023 is behind us and we are grateful for the many great impressions, visions and concepts that we were able to experience and take home with us.

Inspired by the strong performance of our partners, we have once again created a booth concept that fills us with pride and clearly reflects our identity. The concrete idea behind our booth is quite simple: visitors enter a state-of-the-art, fully digitised company canteen. Accompanied by our great staff, they will be able to discover and experience live different scenarios called “Journeys”.

The “Aitme” Journey

It’s simple: open the qnips app and navigate to the Aitme Robotic Kitchen menu. You select one of the available dishes, customise the ingredients if you wish, and place your desired dish in the shopping basket.

Robotic kitchen in a canteen

Once you have placed your order, something extraordinary happens! It is not the kitchen staff that prepares the food, but an autonomous robot. This robot can produce more than 80 different dishes, and more than 60 of them per hour! Due to lack of space on our booth, this robot was not live, but a video screen from booth partner Aitme gave an overview of the rest of the preparation process.

The „Innovend“ Journey

The halls at Internorga 2023 also allowed us to present larger showcases, one of which is the Innovend Journey. Again, you open the qnips app and select the Lock-Blox menu. The kitchen team then takes the order, prepares the food and – this is where it gets exciting – delivers it to a locker called a ‘Lock-Blox’.

A Lock-Blox can be roughly explained as follows: A large locker with individual compartments and cooling elements. The compartments can be opened individually via an app and filled. The aim of the system is to streamline the preparation and collection of food. Employees order their meals and can reliably collect them at a later time of their choosing. This optimises production planning, as only the food actually ordered is placed in the box. Less waste, more tasty food.

Less food waste thanks to accurate production planning

But what happens if a meal is cancelled? The Lock-Blox trays use coloured LEDs to indicate whether a meal is ready for collection, hot, cold or, in the case of a cancellation, ready for sale. It looks good, tastes good and helps the environment.

Smart Locker at the Internorga

The LinX iQ aka “Smart Fridge” is even more flexible than the Lock-Blox. A credit card stored in the qnips app is used to generate a QR code that opens the Smart Fridge. The fridge-like vending machine looks like the vending machines you see at train stations and swimming pools. But instead of waiting for a metal crane, conveyor belt or spiral to collect products for customers, they simply reach into the Smart Fridge and take what they need. Using internal sensors such as weight scales or NFC scanners, the fridge recognises which and how many products have been removed. It then adds them to your shopping basket in the app and triggers the automatic payment process as soon as you close the door. The fact that you feel like you’re stealing something, especially the first time you use it, is a testament to how simple the process is.

The „Order Kiosk“ Journey

Ordering and working with the qnips app is fun and very easy. However, sometimes we also need on-site ordering options, for example to ensure better legibility, faster order processing or the ability to order without a smartphone. At our booth at Internorga 2023, we demonstrated this with an ordering kiosk system using Pan Oston hardware. In combination with qnips, the hardware combines menu display, shopping cart, product scanning and self-service checkout in a compact, locally mounted interface.

On this interface, customers can touch select their meal, order it and send it to the kitchen. When the order is received by the kitchen, an order receipt is printed with the order details. As soon as they start preparing the food, it can be scanned into our Kitchen Monitor and given the status ‘in progress’. The monitor provides the kitchen with an easy-to-read list of which orders are at which stage of preparation.

Easy order processing in the kitchen

However, a simple screen can easily be overlooked in the heat of the kitchen battle. That’s why our Kitchen Monitor is connected to a signal lamp that lights up in three colours, flashes and buzzes when the order phase changes. The kitchen is now well informed, but what about the waiting customers?

Vestaboard showing the orders in preparation

Our booth this year featured the “Vestaboard”, an analogue-mechanical display board like the ones you see in airports and train stations. (The ones that sound a bit like fluttering pigeons when you change the display. Or maybe there are real pigeons at the station that sound like that. Who knows?) This board displays orders in order of processing status, effectively changing the display with each update. In this way, guests can follow the status of their order in real time. For those who are not yet convinced by the clattering analogue charm of the Vestaboard, there is of course also a regular digital pick-up monitor – after all, eating should be fun for everyone.

The “qnips App Redesign” Journey

You’ve probably noticed that our mobile app is a recurring topic in this blog post. This is not only because our apps are the heart of our software, but also because we were proud to present the redesign of our qnips app at Internorga. You could see our new design for IOs and Android on several test devices. And it gets even better: in the future, this design will also characterise all other qnips-related mobile applications.

As part of the redesign, we are also introducing our 14 redesigned allergen icons in our app and on the Catering Portal. These are different in shape and colour from the current icons and help to make the allergens easier to identify.

What we have learned from Internorga 2023

The end of each Internorga always means preparing for the next one. That’s why we’re looking forward to presenting what we’re burning for next year: Innovative software, accessible, elegant hardware and a team that is passionate and knowledgeable about all of this. Many good and intensive discussions have shown that the digitalisation of company catering is not just a trendy topic.

qnips says thank you and is looking forward to the next Internorga together!

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Less waiting, more efficiency: qnips and CashControl simplify payment in the canteen

Hamburg, 14th March 2023

At the latest since the Corona pandemic, the use of cash is gradually fading into the background in Germany. At this year’s Internorga, qnips therefore focused on cashless payment alternatives for company canteens. In cooperation with CashControl, a company that specialises in accounting and cash register software, an example of a cashless canteen was presented at the trade fair.

A feature that benefits everyone!

The integration of CashControl’s POS software into the qnips platform offers canteen guests a digital all-in-one solution for the entire process, from food overview and selection to payment. The required credit can be easily topped up on a smartphone in advance, so that all that is needed to pay for the food is to scan a QR code from the app at the POS. Or, for those who prefer analogue payment, a prepaid card can be used, which is then scanned at the POS. Cashless payment saves employees long queues at the checkout and ensures a more relaxing lunch break because it is used more effectively. At the same time, cashless payment has a positive effect on staffing levels, as there is less need for cashiers, who can then provide support in other areas.

qnips x CashControl: Shared innovation in payments

We are very happy about the partnership with CashControl. It allows us to always offer our customers a personalised payment option. Be it via an analogue employee card, scanning a QR code or the classic credit or debit card,” says Christian Brützel, owner of qnips GmbH. Claus Studener, Managing Director of CashControl, is equally satisfied: “Through the various customer cases of qnips, we are constantly broadening our horizons and becoming aware of new features. An example of this is the credit system that we were able to integrate together with one of the largest catering companies in Europe.”

About qnips

qnips is a cloud-based catering platform that helps businesses improve and digitise their catering operations. qnips automates ordering and payment processes, creates digital menus and designs marketing content that can be delivered directly to apps, web and digital signage. The platform simplifies allergen labelling and the analysis of relevant data on ordering and consumption patterns, as well as customer satisfaction. As a result, processes can be digitised and time and resources can be used more efficiently.

About CashControl

CashControl has been developing specialised cashless accounting and cash register software for community and professional catering since 1991. Their special focus is on cashless accounting at the point of sale. The CashControl cash register software works with the most modern, contact-free media and chip cards.

Press contact:
qnips GmbH
Nathalie Schneider
+49 511 – 165899-0

Smart solutions for the canteen: the “Smart Locker” revolutionises contract catering

smart locker

Hamburg, 14 March 2023

Round-the-clock catering and smart lockers were once again a hot topic at this year’s Internorga in Hamburg. Catering platform qnips and its stand partner Innovend gave an impressive demonstration of what modern employee catering can look like with intelligent vending solutions.

qnips and Innovend create a modern guest experience featuring a smart locker integration

The collaboration between qnips and Innovend is intended to pave the way for modern and time-independent employee catering. In the best practice example presented at the Internorga, employees can pre-order meals online via an app or web portal. The qnips platform gives them a direct overview of the ingredients, allergens and carbon footprint of the meals on offer. The order is placed by selecting a day of the week and a time when the order should be available in the smart locker. At the requested time, employees can log in to the locker using the QR code or PIN from the order and collect the food.

woman takes water bottle out of a smart fridge

Employees on shift duty also benefit thanks to the use of a smart locker

This gives companies the opportunity to offer food on less busy days or to provide staff meals without having their own canteen,” emphasises Kenji Koch, Sales and Business Development Manager at qnips. In addition to lunchtime meals, cold snacks and sandwiches can also be offered. This also benefits employees on large factory sites, for example, who can be supplied decentrally and at any time during shift work with smart lockers. “In our Zuply Lockbloxes, the food can not only be kept refrigerated, but the integration of a microwave module also allows the food to be heated up afterwards,” explains Sander Sciarone Managing Director of Innovend Vending Solutions. Innovend’s Lockboxes can be assembled modularly according to the caterer’s needs and flexibly integrated into the qnips platform.

About qnips:

As a cloud-based catering platform, qnips helps companies improve and digitise their catering management. qnips is automating ordering and payment processes, creating digital menus and designing marketing content that can be delivered directly to the app, web and digital signage. The platform simplifies allergen labelling, analysis of relevant data on ordering and consumption patterns, and customer satisfaction. In this way, processes can be digitised and time and resources can be used in a more efficient way.

About Innovend:

Innovend offers Smart unmanned vend and intake solutions for various markets. Its own software and hardware offers a wide range of modular (breeze) solutions that can be combined in various ways and can be connected with third party applications.

Press contact:
qnips GmbH
Nathalie Schneider
+49 511 – 165899-0

Intelligent NFC technologies create conditions for a cashless company canteen

Smartphone is scanning a digital price tag via NFC

Hamburg, 14 March 2023

This year’s Internorga in Hamburg once again showcased the latest trends and innovations in the catering industry. Impressive was the best practice example of a completely cashless canteen in the course of the cooperation between the catering platform qnips and the NFC technologies of Opticon. The aim of the cooperation is to create a seamless digital process flow in the company canteen thanks to the integration of NFC-enabled digital price tags.

A great dining experience for guests through the use of NFC technologies

In the Digitisation Hall at Internorga, qnips GmbH presented modern features for the digitization of company catering. With the ePaper Displays from Opticon it is possible to create a completely cashless canteen thanks to modern NFC technologies. NFC-enabled price tags in the form of ePaper Displays are used for this purpose. Via the qnips catering app, the guests of the company canteen receive an overview of the canteen’s daily or weekly offers. In addition, they receive all important information about allergens and nutritional values directly for the respective product. Once on site, the selected dishes can simply be scanned with the app. Contactless data exchange between the ePaper display and the smartphone adds the meal directly to the app’s shopping basket. Payment is then made conveniently via the mobile payment provider in the app, so that guests do not have to wait long at the checkout.

Digital price tags on a retail shelf

Enhancing the appreciation of work-life balance during the lunch break  

With the Scan & Go feature, we enable guests to save a massive amount of time during their lunch break. By simply scanning and paying, guests effectively get more out of their lunch break because they don’t spend half the time waiting in line at the food counter or cash register,” emphasizes Christian Brützel, owner of qnips GmbH. In recent years, the importance of work-life balance has increased significantly among employees. This also includes a restful and relaxed lunch break with colleagues. “By integrating our hardware with the qnips platform, we create a completely cashless canteen and thus a fast and smooth process flow at the food counter,” says Dick de Haas, Sales Manager at Opticon. The Scan & Go system is already successfully in use at one of the largest Dutch caterers. 

About qnips 

As a cloud-based catering platform, qnips supports companies in optimizing and digitizing their catering management, by automating ordering and payment processes, creating digital menus and designing marketing content that can be delivered directly to app, web and digital signage. The platform simplifies allergen labelling, as well as the evaluation of relevant data on ordering and consuming behaviour and the satisfaction of canteen guests. In this way, processes can be digitized, and time and resources can be used more efficiently. 

About Opticon 

Dutch hardware manufacturer Opticon has been developing intelligent barcode scanning solutions for a wide range of industries and markets since 1976. From electronic shelf labels in the local supermarket to NFC-enabled price tags in the company canteen, the company produces internationally leading hardware. Opticon manufactures its products in ISO 9001 certified facilities and works to international standards for quality, safety, and environmental protection. 

Press contact: 
qnips GmbH  
Nathalie Schneider  
+49 511 ‒ 165899-0

Robotic Kitchen and Catering Platform create workload relief for canteen staff

Robotic kitchen in a canteen

Hamburg, 14th March 2023

At this year’s Internorga, qnips GmbH once again presented the latest innovations in the field of digitisation in contract catering. The focus of the exhibition was the cooperation with the Berlin start-up Aitme. Aitme builds a kitchen robot for use in staff catering. Aitme and qnips are working together on an interface between the robot kitchen and the qnips catering platform. The aim is to make ordering more flexible and convenient for guests.

A forward-thinking collaboration for a digital customer experience in the canteen

At the qnips booth, Internorga visitors were able to experience how easy it is to order food from the Robotic Kitchen via an app or web portal. The qnips app allows a simple selection of different meals, including allergen labelling. Meals can be easily customised when ordering and pre-ordered for a desired time. Payment is made via a mobile payment provider or by using credit in the qnips app. Guests then collect the freshly prepared meal directly from the kitchen robot. Authentication is done via QR code or PIN from the order.

App with menu

Kitchen robot addresses lack of qualified staff and new working habits

The Corona pandemic has ensured that the effects of a lack of qualified staff and hybrid working models are creating ever greater challenges in the catering industry. “Many company caterers are telling us about a shortage of staff. Hybrid working models with home office regulations make it difficult to forecast consumption accurately,” says Kenji Koch, Business Development Manager at qnips. In order to provide catering for employees on less busy days or in locations without their own canteen, qnips is currently working on integrating the Aitme Robotic Kitchen.

The Robotic Kitchen is a flexible catering option in times of home office and new work. It enables round-the-clock food supply and optimal use of short break times through pre-ordering and pre-production,” says Laura Wulff, Head of Sales & Business Development at Aitme. Minimal space requirements and comparatively low investment costs ensure that kitchen robots are increasingly coming to the fore in the industry. The Robotic Kitchen offers more than 80 different meals – from Currywurst Bowl to Pasta Dishes or Caeser Salad. This cooperation between qnips and Aitme has already resulted in concrete projects using the Robotic Kitchen in well-known company canteens.

About qnips

qnips is a cloud-based catering platform that helps businesses improve and digitise their catering operations. qnips automates ordering and payment processes, creates digital menus and designs marketing content that can be delivered directly to apps, web and digital signage. The platform simplifies allergen labelling and the analysis of relevant data on ordering and consumption patterns, as well as customer satisfaction. As a result, processes can be digitised and time and resources can be used more efficiently.

About Aitme

The Aitme robot can be operated cost-effectively and with low staffing requirements. It provides a simple 24/7 solution that works during off-peak hours and at night. The Robotic Kitchen can be integrated into an existing canteen or operated as a stand-alone solution in locations without catering facilities.

Press contact:
qnips GmbH
Nathalie Schneider
+49 511 – 165899-0