Collect and use customer feedback in company catering!

Customer feedback

Customer feedback is also an important part of quality management for company catering. With customer feedback, you not only promote a continuous optimisation process, but also receive trustworthy references. Therefore, you should always keep an eye on the opinions and suggestions of your guests.

But how do you get feedback from guests in the first place? What possibilities are there and how do you deal with the feedback? As an answer to these questions, we will give you a few useful tips in this article!

How do you encourage your guests to give customer feedback?

If possible, you should regularly ask your guests for a review and make them aware of the possibilities and ways to give customer feedback. To do this, you should be aware of how user-friendly your current process for collecting feedback is. The easier it is to comment or give a review, the more likely guests are to do so. If necessary, you can also motivate customers to write a short review with small incentives (e.g. 5% discount on the next menu).

At qnips, we make it particularly easy for you: Using our survey function for web & POS and the feedback functions of our apps, it is very easy to receive detailed and structured customer feedback. Whether via the internet or directly on site in the company restaurant.

The qnips feedback feature offers several ways to collect customer feedback

What possibilities does the qnips feedback feature offer?

With the qnips feedback feature, there are several ways to collect customer feedback:

Conduct individualised user surveys with the survey function:

The survey function in the qnips dashboard allows you to create and conduct individual questionnaires. The questionnaires can be created and managed directly in the dashboard with both open questions and star ratings or yes/no questions. This allows you to easily add new questions or create new questionnaires later.

Item-specific customer feedback via QR code at the point of sale:

By using a point-of-sale integration in the qnips dashboard, direct feedback can also be given for each transaction of an item. Your guests can simply scan a QR code on the invoice and provide item-specific feedback – including comments. So instead of general feedback, you benefit from detailed, personal customer feedback.

In the qnips app, your guests can give a feedback for the corresponding dish directly on the digital menu.
In the qnips app, your guests can give a feedback for the corresponding dish directly on the digital menu.

Collect customer feedback – on site or on the go!

In addition, your guests can also easily give their feedback on site via our qnips terminals and steles. Simplify the feedback process and allow your guests to provide feedback with just one click. Via app, your guests can also enter their comments directly in the digital menus while on the go. In addition, you can send your surveys via email and web link or communicate directly with guests via chat. Read more

What happens with the collected customer feedback?

Once your customers have given feedback, you will conveniently receive an evaluation of the data by email or in the online administration of the dashboard. This includes details such as date, time, item, name of the waitress, table number, etc. In addition, you can view several locations or stores together to carry out a benchmark comparison and always have all touchpoints in view! If, for example, an Excel file is required for further processing of the customer feedback, you can also easily export the evaluation results as a CSV file.

Basically, it is important to react regularly to customer feedback in order to show how important this feedback is to you. Especially negative feedback should be reacted to as quickly as possible. Here it is important to deal with the problems of the guests intensively and to consider each problem individually. Standard answers are never well accepted!

In this case, you can carry out quality management for your entire product range with little effort and further improve your offer through small details. Show your guests how important and serious their feedback is to you!


We can support you with the qnips feedback feature or do you have questions about other qnips features? Then it’s best to get in touch today! We are happy to take appointments and enquiries via info@qnips.io or on +49 511 165 899 0.

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qnips partners with FreedomPay to tap the full potential of mobile payment

The qnips cooperation with FreedomPay

A network of reliable international partners is essential to successfully differentiate yourself from the competition in a constantly evolving global market. At the beginning of November 2020, qnips added FreedomPay, a leader in Next Level Commerce™ to its multitude of other global partners. 

“In times of a global pandemic, we are seeing rapid growth in the market for mobile payment”, says Christian Brützel, managing director at qnips. “The demand for pre-order and pre-pay is constantly increasing, especially in the company catering sector. Therefore, caterers are looking for a simple solution to enable employees to pre-order food from the company restaurant and at the same time ensure that payment by app is simple to process.” 

Ordering and payment are like butter & bread. That’s why we are extending the simple menu display with features such as mobile ordering and payment. The qnips platform offers numerous options for pre-orders and reservations and allows an easy-to-use payment process for both pick-up and delivery options. 

The qnips payment feature enables mobile payments via various payment providers.

The qnips payment feature 

qnips’ mobile payment option in the system allows guests to pay quickly and securely without cash. Various payment options allow the customer to pay e.g., with credit card or Google Pay and Apple Pay if he/she does not wish to provide bank details. A cash register interface for payroll accounting or the company’s own credit card can also be connected to qnips’ mobile apps.  

qnips acts as a marketplace for various payment services and supports our customer with their payment provider of choice. The system now offers additional payment possibilities with the integration of FreedomPay as payment service provider. For more information about our qnips features go to www.qnips.io

About FreedomPay 

The FreedomPay Commerce Platform offers a solution for merchants to simplify complex payment environments. Since their launch in 2000, FreedomPay has been a provider of Next Level Commerce™, including cashless solutions and mobile payments, as well as virtual and remote terminals and payment processing. With offices in Philadelphia, Las Vegas and London, FreedomPay continues to make payments faster, simpler, safer and smarter. For more information, go to www.freedompay.com


Through FreedomPay, qnips offers yet another option for mobile payments in their portfolio of mobile and web app solutions. FreedomPay offers secure payments by Apple Pay, Google Pay and widely available credit or debit cards. 

“Sharing our experience and expanding mutual knowledge with our partners takes our business to the next level. For us as well as our clients. Therefore, we are always looking for opportunities to expand borders and together with FreedomPay, we do just that. We are looking forward to a good and very successful partnership!” 

If we can also support you with our qnips features, please contact us via email to info@qnips.io or make an appointment by phone +49 511 165 899 0.

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Partnerships without borders. Use the qnips system for internationalization!

qnips hilft Ihnen beim Prozess der Internationalisierung

Thanks to great partners, our clientele is becoming more and more international and our qnips system has received new features for internationalization over the years.
In this blog article we would like to explain how you can use qnips internationally.

International features of qnips

We are constantly developing our brand and our products to provide our customers with the latest innovations and features – also internationally. In addition to multilingualism, international currencies and payment features are now also available.


Multilingualism (with content system & CAT tool)

Our qnips system and the dashboard are already available in German and English. A Spanish version will follow soon. In addition, our content system in the dashboard offers the possibility to store texts as well as pictures and videos for the languages German, English, Dutch, French and Spanish, which can then be displayed on apps and catering portal.

The qnips CAT-Tool is a translation aid.
The CAT tool helps our customers to translate their menus.

In addition, some time ago we also developed our so-called CAT tool to help our customers translate their menus. The tool provides a quick and easy computer-assisted translation of all contents. A suitable tool for the process of internationalization!

Payment provider (international payment systems)

Our online payment systems are also constantly evolving. Besides digital credit balance and various credit card providers, the qnips system also supports international payment providers such as PayPal and GooglePay

We are also pleased about two cooperations with the online payment providers
FreedomPay and VR Payment GmbH. Find out more in our next blog post!

The qnips System supports PayPal and Google Pay.

International currencies and tax rates

Up to now, the qnips apps have always implicitly assumed the Euro as currency. But internationalization also requires the handling of different currencies. Therefore, our system has recently started to support other currencies such as Dollar or Pound, which can be defined together with the price labels. In the near future, international tax rates can also be set for product groups and products.

The qnips system supports different currencies.

Time zone selection & UTC time

The database of the qnips system basically works with UTC time. But thanks to our TimeZoneId, the system recognizes in which time zone a customer is located, because it gets this information from the backend. So the corresponding time zone can be delivered to the apps.


We are proud of all our customer projects and cooperations, which enable us to further develop our qnips features and to face the process and challenges as well as opportunities of internationalization.

If we can also support you with our qnips features, please contact us via email to info@qnips.io or make an appointment by phone +49 511 165 899 0.

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“Kitchen Tablet” – Order status updates in realtime.

The Kitchen Tablet by qnips

The “Kitchen Tablet”

We at qnips continually evolve our digital pre-order processes. With the “Kitchen Tablet”, there is now a new feature in one of our recent customer projects. Now customers can track the order status of the processing of their order and the exact pickup time in realtime through the app.

Order status updates

Through the “Kitchen Tablet”, the status of an order can be updated directly in the kitchen. Four columns are displayed on the tablet:  

(1) which orders have been received, 

(2) which of them have been payed for, 

(3) which are processed right now,  

(4) which orders are ready for pickup. 

The status of an order can easily be changed by moving the order to the next column. Orders, that are ready to be picked up, can furthermore be moved to the columns “picked-up” and “not picked-up”. 

The qnips Kitchen Tablet

Real time update for the customer 

If the status of an order is changed through moving it to a new column, the customer is immediately informed through a push notification via the app. In the order overview of the app the customer can see the status of the order, next to the details of the order and the order number with which the order can be picked up. 


We can support you as well with our digital pre-order processes or you have questions about the “Kitchen Tablet”?

We happily take appointments at +49 511 165 899  0 or info@qnips.io ! 

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The Nutri-Score: Easy healthy nutrition.

The Nutri-Score is coming to Germany

If only healthy nutrition was so easy. 

Thanks to the Nutri-Scoreit soon can be! The small labelthat looks like a traffic light, is already  in use since 2017 in France to provide a fast overview of the nutritional value of food productsWith the help of letters (A to E) and colours (green to red),  the ingredients are being rated  to give information about their nutritional score. In the rating, it is evaluated how many favourable (e.g. proteins) and how many unfavourable (e.g. saturated fatty acids) nutritional  elements the product containsThrough thatthe focus is taken away from only the calories and instead gets layed on the actual components of the food. With thatconsumers don’t have to  draw their own, and maybe even wrong, conclusions anymore. 

2020 also in Germany.

Until nowthe label was not allowed in Germany. On August 19th 2020, a regulation of the German Federal Cabinet was enforced to introduced the Nutri-Score to the German market until autumn  of this year – although only voluntary. An obligation for  the use can only be caused by the  EU parliament. 90 percent of the people in a survey of the BMEL claimedthat the label  is easy to understand and intuitive. 

Nutri-Score in Catering.

Beispielbild eines Gerichts mit Nutri-Score von sodexo

In company catering, the Nutri-Score is becoming more and more popularWe already introduced it with our partner Delegate Group for digital signage media for our Belgian customer Sodexo. 

Menu-Icons from qnips. 

Speiseplan Icons von qnips

We at qnips already designed our own menu icons in 2011, that are free to use for everyone since 2019. They show allergens and other ingredients, to enable customers to see at first glancewhat is includedThey have been widely used in our appscatering portals and menus. 


You don’t know us and you are interested in our products?

Then get in touch today! Write us at info@qnips.io or call us at +49 511 165 899 0 for questions or appointments.

Tips and tricks for picture editing with the new qnips picture editor on the dashboard.

Der Bild-Editor im qnips Dashboard

Who needs Photoshop & co. if there is an easier way? As of nowyou will find an integrated picture editor in the  content system of the qnips dashboardNow you can create great content for your app and your catering portal even easier. 

The matching picture format 

As of now, you will find predefined picture formats in the content area for the individual display options

As of nowyou will find predefined picture formats in the content area for the individual display options of the qnips app and the catering portalDepending on the needed display position, you can easily insert your own material or use pictures form the Unsplash Integration. Through that, all pictures will automatically be displayed in the right format! 

The matching image section 

The new cropping function allows youto also choose the right image 
section additionally to the picture format.

The new cropping tool allows you to also choose the right image section additionally to the picture format. Make surethat no important detail is cut off in the chosen format or unwanted black edges are created. Just move the mask on top of the picture to the right spot and click on save! 

Don’t worryShould you not have the capacity to add your pictures to the different  formatsthe system will just fall back onto the original and will use that for the chosen display option. 

Colours, filters and effects 

As of nowyou will also find our own integrated picture editor on the qnips dashboardSimiliar to the functions of different image processing programsyou can now directly edit your pictures on the dashboard with effectstexts and correctionsWe compiled a few tricks and tips for the editing of your pictures below: 

1.) Caution with colours and filters! 

Even though filters are the easiest method to edit a picturemany of them are not suitable for every image. But you can easily achieve visible effects with small adjustments of the grain and the brightness. 

Changes in grain and brightness make the image look softer and more modern.
In our example, we just activated the brightness and the grain and the picture already seems softer and more modern.

2.) Work with contrasts 

picture does not just consist of colours but also of the contrast from light and dark. Through adjustments of the contrasts you can give the pictures a more structured look. Colour contrasts are also important when you use text on the picturessince they catch the attention of the viewer. 

Work with contrasts
In our example, we at first used a black rectangle as a text background. Then we put a text box in the same size on top of it and chose a white writing. 

3.) Use of simple and large picture elements 

To specifically direct the eye of the viewer, you can work with simple and big picture  elements, as they help to increase the picture’s message. 

Use of easy and large picture elements 
In our example, we added a red heart icon as a last step, again as a contrast to black and white. It symbolizes our excitement for the lunch menu! 

You don’t know us and are interested in our functions on the qnips dashboard? Or maybe you have questions about further qnips features? 

Then get in touch with us todayWe happily take appointments and 
questions through info@qnips.io or at +49 511 165 899 0. 

With qnips products against COVID-19: Corona measures at a glance!

The “new” normal in Corona everyday life poses a great challenge for many restaurateurs and caterers. We will give you an overview of how you can master this “new everyday life” together with our qnips products and implement Corona measures:

  • Online reservation systems via app and catering portal
  • Pre-order food for delivery or collection at the workplace
  • Capacity utilisation control via people counter
  • Corona “traffic light” for regulating the flow of visitors

Online reservation systems via app and catering portal

With the beginning of the relaxation of the corona measures, reservation systems have become particularly important. Reduced seating capacities and detailed recording of contact data require a lot of time and a good overview.

With our reservation systems for the app and the catering portal, you always have an overview of your reservations. Inform your guests about free reservation time slots and enter all important contact data directly online. Also benefit from the electronic reservation book with table management and receive email and SMS notifications about new reservations.

Pre-order meals for delivery or pick up at the workplace

The pre-ordering of food and the collection or delivery to the workplace are also brought into focus by Corona.

Pre-order food via app or catering portal

Enable your employees to order quickly and easily online directly from the menu. Specify a delivery location or a time for pickup. Payment is also made online and contactless.

Component selection

You can also individualise the purchase orders by releasing components. Your employees then have the additional option of for example putting together the burger of their choice and selecting from various snack components.

Capacity utilisation control via people counter

With the so-called people counters you can measure the capacity utilization in your stores. You can set a limit for a maximum capacity so that employees can recognize high capacity utilization early on and, if necessary, postpone their visit to another time. You also receive statistics on the average capacity utilization on different days of the week and at different times.

Additionally, you can transfer an occupancy display to your app or your catering portal to show your employees minute by minute what the current occupancy rate in the company restaurant is and how many seats are still available.

Corona “traffic light” for regulating the flow of visitors

Use a digital capacity utilisation display to ensure that there are only as many guests in the company restaurant at one time as it is necessary to maintain all minimum distances.

Keine alternative Textbeschreibung für dieses Bild vorhanden

The Corona “traffic light” measures in real time at the entrance and exit of your restaurant the number of people entering or leaving the restaurant. Inform your guests about free seats and possible waiting times. This eye-catching digital occupancy display can be implemented with existing people counters or independently.

If you have any questions or if we can support you with our qnips products in your Corona measures, please make an appointment today via email to info@qnips.io or contact us directly at +49 511 165 899 0.

qnips publishes Corona icons

qnips Corona Icons

Just in time for our “soft” restart in the qnips office, we have developed our own corona icons, as an indication of compliance with hygiene and safety measures. These are intended to contribute to the safe teamwork of our employees in times of the corona pandemic.

Instead of restricting the use of the corona icons only to the qnips office internally, we have decided to make the icons available for free download to everyone. The health and safety of all our employees, partners and customers is our most important concern.

You’ll find the icons as .SVG and .PNG in our GitHub profile and can use, change, customize or colorize them as long and as often as you like. Stay healthy!

Using the dashboard is now even easier. Thanks to Userpilot.

Der User Pilot im qnips Dashboard

Manual was yesterday. Thanks to Userpilot there are now interactive tutorials for the qnips Dashboard. Be successful with step-by-step instructions (and get less support requests)!


You would like to explain how to use the Dashboard to a new colleague, but haven’t had the chance to learn all the functions yourself?
Then qnips now offers you the possibility to simplify the onboarding process by integrating the Userpilot.

Save time with Userpilot

With the User Pilot there is now a walk through tutorial for the qnips Dashboard.

Improve the dashboard experience for you and your key users or make it easier for new colleagues to get started. Supplement personal (telephone) training appointments with an individual tutorial, or simply refresh learned topics from a training course.

Your advantages

Time-saving: Don’t leaf through an endless manual for a long time, but receive instructions on exactly those processes that are relevant to your workflow.
Dynamic: The Userpilot adapts individually to the changes in your dashboard.
Interactive: A personalized user experience that allows you to complete exactly the guidance steps you need.

How the User Pilot works

Together with qnips, develop a dynamic online user guide for your dashboard, designed in your corporate design. You decide which content is available in your individual tutorials and thus optimally adapt the experience to your own needs and those of your key users. Simply contact your qnips contact person!

You don’t know us yet and you are interested in our functions in the qnips Dashboard? Or maybe you have questions about other qnips features?

Then get in touch with us today. We are always happy to take your appointments and questions at info@qnips.io or under +49 511 165 899 0.

Corona-Control: Guide your customers with “traffic lights” and people counters!

digitale Einlasskontrolle

First relaxations of the corona measures come into effect and companies can slowly start thinking about resuming their daily business.

For retailers, a minimum distance of 1.5 metres still applies, with a maximum sales area of 800 m². Access controls at the entrances are intended to guarantee the minimum distances. A timetable for the reopening of the gastronomy should also be set.

This is how the digital entrance control works

Control the capacity utilisation of your company restaurant with the help of digital access control. Simply specify a maximum number of visitors and control the entrance automatically with a noticeable digital visitor or guest traffic light. qnips supports you in setting up such a digital display, which can also be easily integrated into your qnips Dashboard.

Control the capacity utilisation of your company restaurant with the help of digital access control.

The quotient of the current canteen visitors and the maximum occupancy rate is updated in real time. The people counter transmits the current occupancy rate in real time to the intranet and to a digital display at the entrance of your company restaurant.

We can support you with a digital capacity utilisation display or do you have any further questions? Then please make an appointment today by e-mail to info@qnips.io or contact us directly on +49 511 165 899 0.