#qnipsgoesgreen – our journey to CO2 neutrality! | PART 1

qnips goes green

Over the last 10 years, we as a team and the qnips platform have constantly evolved. We have followed new trends and technologies and were always on the lookout for the latest innovations. Together with our customers, we have taken on new tasks and challenges and allowed ourselves to be inspired. Our team has now more than doubled in size and with this development we also take our corporate responsibility even more serious. Therefore, we would like to make a positive contribution to climate protection and start our journey to CO2 neutrality!

Sustainability also has an important meaning for us

For our customers in contract catering, the topic of sustainability has long been an important factor for future orientation. Thanks to their input, we have been able to implement several projects together, with which our customers have already been able to take steps towards carbon neutrality. Now, with qnips as a company, we would also like to take concrete responsibility in terms of sustainability. We want to become climate neutral and reduce our carbon footprint, or rather offset it. To this end, we want to achieve this goal as a company in the first step, in order to subsequently also make our products carbon neutral.

How are carbon emissions measured for CO2 neutrality in the first place?

The so-called “GHG Protocol” is used to guide the measurement of greenhouse gas emissions. As early as the 1990s, the World Resources Institute (WRI) and the World Business Council for Sustainable Development (WBCSD) began working with corporate partners to develop an action plan for climate change and GHG emissions measurement. In 2001, the first version of the GHG Corporate Standard was published and has been supplemented with additional guidelines and calculation tools to this day. The GHG Protocol (GreenHouseGas) establishes comprehensive global and standardized frameworks for measuring and managing GHG emissions in the private and public sectors, from value chains and from mitigation actions. (cf. https://ghgprotocol.org/standards)

How can a company measure its own carbon footprint for CO2 neutrality?

Carbon emission are tracked in three phases: Scope 1, Scope 2, Scope 3

We start our journey by scoping and collecting important data on our current carbon footprint. How do our employees get to work and what fuels do they use? What about supply chains for office supplies and how much carbon is generated by the use of software and computers? With Cozero, we have found a partner that helps us with exactly these questions. We can clearly and transparently track all our emissions and at the same time make an initial assessment. The Cozero dashboard helps to clearly implement the GHG protocol for measuring the company’s own emissions and divides the scoping data into three areas.

Scope 1 includes all carbon emissions that qnips as a company causes directly, i.e. those emitted by our office building and our company cars.Scope 2 includes all additional emissions that we cause, e.g. emissions caused by purchased electricity, district heating and refrigeration technology for our own use.Scope 3 includes all emissions that we cause in addition to our actual business activities, such as business trips, IT, parcel shipping etc.

Our experience with scoping carbon emissions

When we started to take an in-depth look at the emissions we cause as a company, it was not so easy at first to differentiate exactly which data is relevant for us as a company in the first step and is not caused by the use of our products. In addition, our colleagues from the back office in particular were faced with the task of searching through all the receipts and invoices from last year for the corresponding scope. The data in Scope 3 was also a challenge, as it only indirectly relates to us as a company and we had to do research at many points with service providers and partners to determine the corresponding quantities and required data.

How we become carbon neutral!

Additionally, we had to look in depth at how we were going to manage the internal coordination for maintaining the data. Many contracts and billings don’t always have the same billing periods, so the data in the dashboard has to be continuously updated, which can also change the amount of carbon emissions. For items such as electricity consumption or energy, however, scoping was easier than expected because we were able to track the calculated totals from the incidental cost statements. So we are on a constantly changing optimization process and are happy to have reached a first intermediate goal with the completion of the scoping.

qnip’s CO2 emissions last year – where do we go from here?

With the completion of the scoping process, we now have a first certainty about our carbon emissions and thus a basis on which we can now build measures for CO2 neutrality. About 115 tons of carbon dioxide we emitted as a company in the period January 2020 until now. That is as much as two-thirds of the emissions emitted by a fully occupied airplane on a flight from Frankfurt to South Africa. The main sources of this were the fuel use of our leased vehicles and the use of purchased digital services e.g. such as internal management programs. People often underestimate the carbon footprint of digital products and tools such as computers, laptops and internet use. How we now deal with this carbon footprint and develop measures for neutralization and compensation you will learn in PART 2 of our journey to CO2 neutrality!

Mobile payment: data protection and security

data protection in mobile payment

Privacy on the internet has been a highly debated topic for years. Numerous experts regularly comment on it in public. However, really important questions often remain unanswered for users. Is personal data really stored and protected by internet services? Or is it deliberately passed on to third parties for marketing purposes? When it comes to data protection, things get interesting, but also often complicated, when it comes to the security of mobile payment processes.

The most common concerns about mobile payment

Despite the increasing number of possibilities for mobile payments with smartphones, the opinions of many consumers on the use of mobile payment methods still differ greatly. Scepticism about questions of security and the processing of personal data remain.

  • What is behind pages and pages of data protection policies that are almost always simply accepted by users anyway?
  • And how do companies deal with extremely sensitive data such as private bank details?
  • In addition to these data protection fears, there are also security concerns. Many users are afraid that companies will process more than the data necessary for the transaction. They also fear that mobile payment transactions offer a target for cybercrime.

As a result, many users are hesitant to use mobile payments. They stick to the usual methods of cash or credit card payments to maintain their anonymity. Users also say that they have much more control over payments when paying by cash or card.

The possibilities of mobile payment

There has long been no talk of a breakthrough in mobile payment methods in the technology industry, as many payment solutions have been established on the market for a long time. The period of the lockdowns and the Corona pandemic have also boosted this development. Nevertheless, the number of Germans using mobile payment is still quite low.

There are numerous ways to pay with a smartphone. For example, many banks have already developed their own apps. These apps not only enable online banking, but also have a direct payment function via an NFC interface. In addition, there are various interfaces that offer payment services such as Google Pay, Apple Pay and PayPal (Verbraucherzentrale NRW e.V., 2021).

Our qnips platform also offers you the possibility to integrate your preferred payment service provider. In addition, we already offer a pool of payment providers tested by us from which you can choose.

Payment Service Provider with interface to qnips
qnips acts as a marketplace for numerous payment service providers and interface to your preferred payment provider

The most important regulations & guidelines for secure payments via smartphone

Overall, the topic of mobile payment and data protection is quite extensive and complex from the user’s point of view. As a user, you often go through two registrations, as many mobile payment providers work together with other payment services. Customer data on the web is stored everywhere by developers today, but the motives behind are different. Not every provider reserves the right to use collected information for marketing or advertising purposes to make money. There are also significant differences between the types of information collected.

Mostly, however, data collection is the price the customer must pay if they want to enjoy free services. To protect consumers, the EU Commission has issued numerous guidelines for mobile payment providers. From 2022, the uniform catalogue of requirements “Dora” is to ensure even more data security. Currently, among other things, the second payment services directive PSD2 is in force (Springer Fachmedien, 2021).

Security procedures for mobile payment

From now on and in the future, the recommendations on payment security and data protection will be directed at mobile payment providers and will particularly serve the security, rights and information of the consumers.

SCA (Strong Customer Authentication) as part of PSD2 is designed to increase security for mobile payments and reduce opportunities for cyber fraud. This is a two-factor authentication in which users must confirm their identity e.g. by fingerprint or SMS code. 3D Secure as a security method is increasingly used to implement the requirements of the SCA and to automate a second authentication step.

In addition, the General Data Protection Regulation (GDPR) contains further specific regulations when it comes to the rights of individual users regarding the protection of their personal data.

qnips Mobile Marketing solution
With the mobile payment solution from qnips, your customers can easily keep track of transactions and credit balances

Data protection in mobile payment at qnips

The data protection at qnips concerns personal data such as name, email and postal address, telephone number and login data. In principle, customer data is not passed on without the consent of the respective user. There are only a few cases defined by law in which qnips is obliged to do so. These are listed in detail and comprehensibly in our privacy policy. You can also find out which user data is stored when and in which cases. In most cases, however, this only serves to optimise the usability of the app.

qnips does not encounter sensitive information such as credit card data. The data is processed by the respective payment service provider and is subject to PCI-DSS, or is processed with 3D-Secure. The PCI Data Security Standard is a global security standard for the processing, storage and transmission of cardholder information and authentication data.

We can also support you with a mobile payment solution for the digitization of contract catering or you have questions about further features from qnips? Then get in contact with us today. We take questions and appointments via info@qnips.io or via +49 511 165 899 0. 

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The future of mobile food concepts and digitisation in contract catering

qnips meets Dussmann Catering

The last one and a half years have once again rapidly accelerated the digitalisation of the catering industry. Many contract caterers have had to react to the changing demand of guests with new concepts and ideas. We spoke with our client and partner Mr. Michael Milde about how he and his team at Dussmann Service Deutschland GmbH have responded to these changes and what his prospects are for the future of the catering industry.

Mr. Milde, you are the head of the Competence Center Experts Catering at Dussmann Service Deutschland GmbH. Please briefly introduce yourself and Dussmann Service’s activities in catering:

“My name is Michael Milde and I am 43 years old. I am originally a trained chef and have held several management positions in catering at Dussmann Service since 2013. Over the years, I have had the opportunity to get to know and accompany Dussmann Service’s international catering offer. We see ourselves as an in-house service provider and driver for process optimisation, product development and further development of (customer-specific) tools.”

For just under a year and a half, the Covid-19 pandemic has had a massive impact on the catering industry. What changes have you noticed specifically, also with regard to the digitisation of the industry?

“The biggest advantage for our guests in contract catering is that they can get something to eat quickly and without much effort while they are at work. Since many company restaurants had to be closed due to Covid-19 and work will probably increasingly be done in the home office in the future, the question arises as to how the food gets to the customer. The demand for mobile catering solutions has risen sharply in the meantime. Therefore, offers that reduce contacts and waiting times have been successfully digitalised. For example, pre-ordering and payment via app or smart pick-up solutions.”

What specific measures has Dussmann Service taken in the last one and a half years to address these changes?

“We have tested and introduced mobile food concepts. These include, for example, smart fridges filled with fresh and popular products for self-service. The “Smart Fridge” automatically recognises which products have been taken out. Payment is made via app, without a cash register or staff. We also offer popular dishes as a to-go option in sustainable jars, so that guests can also enjoy their favourite food at home.”

“In terms of communication, we are increasingly using digital interaction with our guests to stay in touch with them. We just launched our new series “Knowledge Morsel”, which provides background information on seasonal foods and their contribution to a healthy lifestyle: Read more. We also use the qnips app and digital signage monitors in the restaurants as channels.”

Dussmann has been cooperating with the software developer qnips for several years. This cooperation has already resulted in the launch of the Delightful app. How did the decision for the qnips system come about and what do you benefit from most?

“We had high requirements for a digital meal plan display. All relevant data must be available quickly, flexibly and individually and must be able to be displayed in a visually appealing way on different end devices. At the same time, the system must not unnecessarily tie up resources in operations during regular operation. qnips met these requirements best. We benefit most from the individual functions that can be switched on and off for each location and the high degree of autonomy of the data flow in regular operation.”

What features and benefits do you currently offer your table guests by using the Delightful app?

“We use all available modules, individually adapted to the needs of the respective customer. In the app and on the catering portal, we clearly display our dishes with all relevant information. These include nutritional values, CO2 balance, allergens and additives as well as current photos. This photo function is integrated in such a way that our teams on site can easily photograph dishes with their mobile phones. This way, the customer does not see a deceptive package, but the actual meal.”

“With the digital signage players, we can individually control and display our meals and graphically prepared content on displays and screens. We answer the still well-demanded function of the printable meal plan with the help of PDF-Templates. The pre-order and payment function allow us to satisfy the rapidly growing demand for mobile catering solutions. And with the automatic translation function, we relieve the operational staff on site.”

Are there already other projects planned in cooperation with qnips?

“Yes, we have some smaller functional extensions and also larger projects and ideas that we are pursuing together with qnips.”

What do you think the future holds for the catering industry in terms of digitisation and what specific goals are you and your team pursuing?

“Digitisation is successful when existing processes are simplified in the long term or new functions offer real added value for the customer. The main task of catering is to make catering easily available for everyone and to take care of the necessary processes in the environment. This also includes picking up employees and training them in the use of new software.”

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Dussmann Service recently opened “FoodBreak 20” in Hanover. What is the concept behind the store, what can clients expect on site and which qnips technologies are you using?

“The “Foodbreak 20″ in Hanover, which opened in mid-June, is both a production location and a company restaurant for lunch breaks. Menus are freshly cooked on site and delivered to kindergartens. However, meals are also offered in the cook & chill/freeze process, so that deliveries over further distances are possible.”

“Guests can choose from three lunch menus daily between 11:30 and 13:30. The “Heimatliebe” menu stands for regional and national dishes, exclusively with meat from the Hanover region and seasonal vegetables from local producers. The vegetarian line “Gartenglück” also scores with regional products, and the menu “Reiselust” includes international dishes. In addition, there is a wide range of snacks such as sandwiches made from homemade bread, sandwiches, salads and desserts. Coffee lovers will also get their money’s worth with products from the Hanover-based roasting company Machwitz. The “Foodbreak 20″ uses digital signage monitors, the Dussmann Delightful app and a digital info terminal to display menus and entertaining content on the topic of wholesome and sustainable catering.”

Thank you for taking the time to answer our questions and for your assessment of the current situation and future for the catering industry!

qnips GmbH

The qnips system helps contract caterers to improve the customer experience at each location. This is done with the help of modern online & mobile communication channels. The qnips system combines features such as online pre-ordering, mobile payment, customer loyalty and content management in a modular solution for app, web and digital signage. As an interface to various merchandise management and cash register systems, the qnips platform can be flexibly adapted to your needs. We believe that customised services and usability are the key for our customers to increase customer satisfaction, develop new revenue streams and optimise the use of resources. Learn more.

Can we also support you with our qnips platform for the digitisation of contract catering or do you have questions about further features from qnips? Then get in contact with us today. We take questions and appointments via info@qnips.io or via +49 511 165 899 0. 

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Food information regulation – what you need to know!

qnips offers an easy way for food labelling allergens

Since the end of 2014, the so-called Food information regulation (FIC) has been intended to ensure improved and consistent labelling of food in the EU. Since 2016, the labelling of nutritional information has also been standardised. As “food business operators at all stages of the food chain […] whose activities relate to the provision of food information to consumers”, the regulation also applies to contract catering.

Allergen labelling according to the Food information regulation

The following 14 allergens and the respective products derived from them are considered to be subject to labelling requirements:

  • Cereals containing gluten, crustaceans, eggs, fish, peanuts,
  • soya beans, milk, nuts, celery, mustard, mustard seeds,
  • sulphur dioxide/sulphites, lupins, molluscs.

With our qnips dashboard, you can simplify food labelling by adding allergens and nutritional information with just a few clicks. Use your own icons or the allergen icons provided by qnips for free.

Clear labelling of food

According to the Food Information Regulation, obligatory information must continue to be printed in a font of at least 1.2 mm. Unless the packaging is smaller than half a postcard, in which case a size of 0.9mm applies. The labelling of the food is clearly regulated and should clarify the exact nature and specifications of the product.

Details of ingredients 

Ingredients should be listed by quantity – including additives and flavourings with class name and clear name or E-number. The 14 allergens must be printed in bold type or highlighted by a different font or style or background colour.

Since the LMIV came into force, a nutritional value table with the “Big 7” has also been mandatory. These include calorific value, fat, saturated fatty acids, carbohydrates, sugar, protein and salt. If vitamins and dietary fibres are indicated on the packaging, they must also be listed in the nutrition table.

Food imitations must also be labelled. Likewise, refined vegetable oils and fats, including their origin. In the case of alcoholic beverages, the actual alcohol content, also in % vol., must be indicated if the alcohol content exceeds 1.2 % vol. For beverages containing caffeine, a warning must be visible unless the food name contains the words “coffee” or “tea”.

With qnips you simplify the labelling of allergens and nutritional values!
With qnips you simplify the labelling of allergens and nutritional values!

Further indications

According to the Food Information Regulation, mandatory information also includes the net filling quantity, a best-before or use-by date and the company address and name. The origin of the food must also be indicated if, for example, the packaging could otherwise mislead the consumer. All types of pork, sheep, goat and poultry meat must always be labelled. If the meat is frozen, the date of freezing must also be indicated. Since 1 April 2020, the origin of the primary ingredient must also be indicated if it does not correspond to the stated place of origin of the food. For foods where it may not be possible to ensure safe use (for example, baking mixes), instructions for use must also be clearly printed on the package.

As you can see, there are numerous labelling obligations to be respected! If you are looking for more detailed information on the LMIV, you can find it here. It is also supplemented by the Food Information Implementation Regulation.

Last updated 06.07.2021; Source: Federal Ministry of Food and Agriculture Germany

We can also support you with our qnips platform fpr the digitization of contract catering or you have questions about further features from qnips? Then get in contact with us today. We take questions and appointments via info@qnips.io or via +49 511 165 899 0. 

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Obligation for reusable packaging and new approaches in contract catering

qnips offers an integration for reusable dishes

On May 6, 2021, the German parliament passed amendments to the packaging law, as well as an obligation for reusable packaging for the catering industry, which comes into effect in 2023. In this article, we will show you which relevance the topics of reusability and sustainability have for food services and contract catering and which ways the qnips platform offers for a sustainable future.  

350,000 tons of waste due to disposable dishes and to-go packaging   

study by the Gesellschaft für Verpackungsmarktforschung (GVM) (Society for Packaging Market Research) and NABU (Nature and Biodiversity Conservation Union) already examined waste production by the catering industry in 2018. In 2017, almost 350,000 tons of waste were generated by the use of disposable tableware, disposable cutlery, straws and to-go packaging. 64% of this waste consisted of paper, cardboard or carton and around 30% of plastic. System catering, restaurants and canteens are responsible for just under 37% of the waste in circulation. So there is no question that for a sustainable future still a lot has to happen. 

Statutory prohibition of single-use plastic products as of July 3rd, 2021  

On July 3, 2021, the prohibition on the production and trade of many single-use plastic products will come into effect across the EU. From that date on, products such as plastic cutlery (forks, knives, spoons and chopsticks), plastic tableware (plates, bowls), plastic drinking straws and packaging for hot food and drinks made of styrofoam (polystyrene) will be prohibited.
In addition, a new single-use plastic labeling regulation will go into effect for products containing plastic. As of this date, products containing plastic must feature a warning label that has to be clearly integrated into the layout of the packaging. The label consists of a pictogram and a text identifying the respective product category and has been submitted by the EU for use. 

Obligation for reusable packaging for the catering industry from 2023  

The obligation to use reusable packaging in the catering industry is intended to help reduce waste, save raw materials and thus protect the environment. So from 2023, caterers, delivery services and restaurants across the EU will be required to offer reusable dishes for takeaway food and beverages alongside disposable ones. This is intended to encourage the development of sustainable reusable packaging systems and alternative packaging materials.  

The qnips system for a sustainable future in the catering industry  

Legislation and pollution show the relevance and importance of reusable packaging systems for the catering industry. In the future there will be no way around reusable dishes! For us at qnips, the topic of sustainability also plays a major role in the further development of our platform and interfaces and we are always happy to have a dynamic exchange with our partners. Only then can sustainably valuable ideas be created.   

With the interface to the reusable system of VYTAL, qnips offers a first and fast solution for the implementation of reusable packaging. Via an integrated QR code, reusable dishes can easily be borrowed at the food counter, free of charge and without deposit. For more information, visit https://www.vytal.org/  

Looking into the future, company-specific reusable packaging solutions are particularly exciting, both for us and for our clients and their guests. That’s why we’re very pleased to be working with Crafting Future GmbH. With this young company from Hanover, we have gained a competent partner for the manufacturing of reusable products in the food environment. Together, we want to respond to the individual needs and wishes of our customers and help shape a sustainable future. More information at https://www.craftingfuture.de/ 

We can also support you with our qnips platform or do you have questions about other features of qnips? Then it’s best to get in touch today. We are happy to make appointments and answer questions via info@qnips.io or via +49 511 165 899 0.

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Digitisation in company catering: The Aramark My-Restaurant-App

Cooperation between qnips and Aramark Germany

Every company needs an individual digitisation strategy to drive its own transformation. Aramark Germany has therefore chosen qnips as an all-in-one solution for digitisation in company catering. The My-Restaurant-App responds to rising guest expectations with new digital tools and services, such as contactless payment, pre-orders and capacity displays. 

“The pandemic has acted like a digitisation accelerator in many industries, including the gastronomy sector. With the Aramark app, which we have developed with our technology partner qnips GmbH, we offer all the functions that will be of great relevance in the coming months, but also beyond. The technical platform is very flexible, so we can quickly implement new topics. It is important to us to show this digital platform not only in a few lighthouse projects, but to use it in each of our restaurants. Despite the current difficult conditions, we are making targeted investments in digitalisation. The Aramark app will be standard in every restaurant,” says Dirk Geyer, marketing director at Aramark

Rolling out an all-in-one solution for hundreds of locations at once is no small task. Together with Aramark, we already ensured that processes were automated during the preparation last year. Key users on the Aramark side were trained and prepared in detail. This resulted in a very fast and successful implementation in March 2021. 

With the rollout of the My Aramark app, the company is creating a digital basis for all locations together with qnips. From this, individual features such as online pre-ordering and mobile payment can now be implemented more easily and on a location-specific basis. 

Pre-order process in the My-Restaurant-App

The qnips system as an all-in-one solution for digitisation in company catering.  

For more than 10 years, qnips has been supporting service providers in the areas of food service and company catering with the further development and digitisation of a modern and future-oriented software solution in app and web. 

Location & User Control 

The qnips system will be implemented in March for hundreds of Aramark locations simultaneously. The locations will then be individually accessible to users via a QR code and PIN.

Order & Payment 

The new Aramark app focuses on the ordering and payment process. It enables guests to place contactless pre-orders easily. Then the guests can pay for their orders directly online via the app. To do so, Aramark fully integrates the My-Restaurant-App into the in-house POS system thanks to the interface from qnips. 

Menu display in the My-Restaurant-App

Reservations & People Counter 

In the new Aramark app, daily and weekly menus as well as offers (e.g. Aramark Homeoffice Boxes) can be easily displayed to all users. A real-time capacity display also gives guests a clear overview of the current occupancy rate at the individual locations. This enables visitors to plan their visit better and avoid long queues. 

In addition, seat reservations for different time slots can be made for the individual locations. In this way, the company reacts to the current situation and the special features of restaurant use resulting from the Corona virus. Spacing regulations and hygiene measures can be optimally implemented.

capacity control in the My-Restaurant-App

About Aramark Holding Deutschland GmbH

As a provider of catering and service management, Aramark is one of the leading service providers in this market in Germany. Around 9,400 employees work for Aramark Holding Deutschland GmbH, based in Neu-Isenburg, Germany. The second-largest catering company in Germany serves around 500 customers in the areas of company catering, sports, leisure and trade fair catering, as well as hospitals, retirement homes, schools and daycare centers. In addition, Aramark Refreshment Services supplies around 4,000 companies. Find out more at www.aramark.de. 

We can also support you with our qnips catering app or do you have questions about other features of qnips? Then it’s best to get in touch today. We are happy to make appointments and answer questions via info@qnips.io or via +49 511 165 899 0.

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Collect and use customer feedback in company catering!

Customer feedback

Customer feedback is also an important part of quality management for company catering. With customer feedback, you not only promote a continuous optimisation process, but also receive trustworthy references. Therefore, you should always keep an eye on the opinions and suggestions of your guests.

But how do you get feedback from guests in the first place? What possibilities are there and how do you deal with the feedback? As an answer to these questions, we will give you a few useful tips in this article!

How do you encourage your guests to give customer feedback?

If possible, you should regularly ask your guests for a review and make them aware of the possibilities and ways to give customer feedback. To do this, you should be aware of how user-friendly your current process for collecting feedback is. The easier it is to comment or give a review, the more likely guests are to do so. If necessary, you can also motivate customers to write a short review with small incentives (e.g. 5% discount on the next menu).

At qnips, we make it particularly easy for you: Using our survey function for web & POS and the feedback functions of our apps, it is very easy to receive detailed and structured customer feedback. Whether via the internet or directly on site in the company restaurant.

The qnips feedback feature offers several ways to collect customer feedback

What possibilities does the qnips feedback feature offer?

With the qnips feedback feature, there are several ways to collect customer feedback:

Conduct individualised user surveys with the survey function:

The survey function in the qnips dashboard allows you to create and conduct individual questionnaires. The questionnaires can be created and managed directly in the dashboard with both open questions and star ratings or yes/no questions. This allows you to easily add new questions or create new questionnaires later.

Item-specific customer feedback via QR code at the point of sale:

By using a point-of-sale integration in the qnips dashboard, direct feedback can also be given for each transaction of an item. Your guests can simply scan a QR code on the invoice and provide item-specific feedback – including comments. So instead of general feedback, you benefit from detailed, personal customer feedback.

In the qnips app, your guests can give a feedback for the corresponding dish directly on the digital menu.
In the qnips app, your guests can give a feedback for the corresponding dish directly on the digital menu.

Collect customer feedback – on site or on the go!

In addition, your guests can also easily give their feedback on site via our qnips terminals and steles. Simplify the feedback process and allow your guests to provide feedback with just one click. Via app, your guests can also enter their comments directly in the digital menus while on the go. In addition, you can send your surveys via email and web link or communicate directly with guests via chat. Read more

What happens with the collected customer feedback?

Once your customers have given feedback, you will conveniently receive an evaluation of the data by email or in the online administration of the dashboard. This includes details such as date, time, item, name of the waitress, table number, etc. In addition, you can view several locations or stores together to carry out a benchmark comparison and always have all touchpoints in view! If, for example, an Excel file is required for further processing of the customer feedback, you can also easily export the evaluation results as a CSV file.

Basically, it is important to react regularly to customer feedback in order to show how important this feedback is to you. Especially negative feedback should be reacted to as quickly as possible. Here it is important to deal with the problems of the guests intensively and to consider each problem individually. Standard answers are never well accepted!

In this case, you can carry out quality management for your entire product range with little effort and further improve your offer through small details. Show your guests how important and serious their feedback is to you!

We can support you with the qnips feedback feature or do you have questions about other qnips features? Then it’s best to get in touch today! We are happy to take appointments and enquiries via info@qnips.io or on +49 511 165 899 0.

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qnips partners with FreedomPay to tap the full potential of mobile payment

The qnips cooperation with FreedomPay

A network of reliable international partners is essential to successfully differentiate yourself from the competition in a constantly evolving global market. At the beginning of November 2020, qnips added FreedomPay, a leader in Next Level Commerce™ to its multitude of other global partners. 

“In times of a global pandemic, we are seeing rapid growth in the market for mobile payment”, says Christian Brützel, managing director at qnips. “The demand for pre-order and pre-pay is constantly increasing, especially in the company catering sector. Therefore, caterers are looking for a simple solution to enable employees to pre-order food from the company restaurant and at the same time ensure that payment by app is simple to process.” 

Ordering and payment are like butter & bread. That’s why we are extending the simple menu display with features such as mobile ordering and payment. The qnips platform offers numerous options for pre-orders and reservations and allows an easy-to-use payment process for both pick-up and delivery options. 

The qnips payment feature enables mobile payments via various payment providers.

The qnips payment feature 

qnips’ mobile payment option in the system allows guests to pay quickly and securely without cash. Various payment options allow the customer to pay e.g., with credit card or Google Pay and Apple Pay if he/she does not wish to provide bank details. A cash register interface for payroll accounting or the company’s own credit card can also be connected to qnips’ mobile apps.  

qnips acts as a marketplace for various payment services and supports our customer with their payment provider of choice. The system now offers additional payment possibilities with the integration of FreedomPay as payment service provider. For more information about our qnips features go to www.qnips.io

About FreedomPay 

The FreedomPay Commerce Platform offers a solution for merchants to simplify complex payment environments. Since their launch in 2000, FreedomPay has been a provider of Next Level Commerce™, including cashless solutions and mobile payments, as well as virtual and remote terminals and payment processing. With offices in Philadelphia, Las Vegas and London, FreedomPay continues to make payments faster, simpler, safer and smarter. For more information, go to www.freedompay.com

Through FreedomPay, qnips offers yet another option for mobile payments in their portfolio of mobile and web app solutions. FreedomPay offers secure payments by Apple Pay, Google Pay and widely available credit or debit cards. 

“Sharing our experience and expanding mutual knowledge with our partners takes our business to the next level. For us as well as our clients. Therefore, we are always looking for opportunities to expand borders and together with FreedomPay, we do just that. We are looking forward to a good and very successful partnership!” 

If we can also support you with our qnips features, please contact us via email to info@qnips.io or make an appointment by phone +49 511 165 899 0.

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Partnerships without borders. Use the qnips system for internationalization!

qnips hilft Ihnen beim Prozess der Internationalisierung

Thanks to great partners, our clientele is becoming more and more international and our qnips system has received new features for internationalization over the years.
In this blog article we would like to explain how you can use qnips internationally.

International features of qnips

We are constantly developing our brand and our products to provide our customers with the latest innovations and features – also internationally. In addition to multilingualism, international currencies and payment features are now also available.

Multilingualism (with content system & CAT tool)

Our qnips system and the dashboard are already available in German and English. A Spanish version will follow soon. In addition, our content system in the dashboard offers the possibility to store texts as well as pictures and videos for the languages German, English, Dutch, French and Spanish, which can then be displayed on apps and catering portal.

The qnips CAT-Tool is a translation aid.
The CAT tool helps our customers to translate their menus.

In addition, some time ago we also developed our so-called CAT tool to help our customers translate their menus. The tool provides a quick and easy computer-assisted translation of all contents. A suitable tool for the process of internationalization!

Payment provider (international payment systems)

Our online payment systems are also constantly evolving. Besides digital credit balance and various credit card providers, the qnips system also supports international payment providers such as PayPal and GooglePay

We are also pleased about two cooperations with the online payment providers
FreedomPay and VR Payment GmbH. Find out more in our next blog post!

The qnips System supports PayPal and Google Pay.

International currencies and tax rates

Up to now, the qnips apps have always implicitly assumed the Euro as currency. But internationalization also requires the handling of different currencies. Therefore, our system has recently started to support other currencies such as Dollar or Pound, which can be defined together with the price labels. In the near future, international tax rates can also be set for product groups and products.

The qnips system supports different currencies.

Time zone selection & UTC time

The database of the qnips system basically works with UTC time. But thanks to our TimeZoneId, the system recognizes in which time zone a customer is located, because it gets this information from the backend. So the corresponding time zone can be delivered to the apps.

We are proud of all our customer projects and cooperations, which enable us to further develop our qnips features and to face the process and challenges as well as opportunities of internationalization.

If we can also support you with our qnips features, please contact us via email to info@qnips.io or make an appointment by phone +49 511 165 899 0.

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“Kitchen Tablet” – Order status updates in realtime.

The Kitchen Tablet by qnips

The “Kitchen Tablet”

We at qnips continually evolve our digital pre-order processes. With the “Kitchen Tablet”, there is now a new feature in one of our recent customer projects. Now customers can track the order status of the processing of their order and the exact pickup time in realtime through the app.

Order status updates

Through the “Kitchen Tablet”, the status of an order can be updated directly in the kitchen. Four columns are displayed on the tablet:  

(1) which orders have been received, 

(2) which of them have been payed for, 

(3) which are processed right now,  

(4) which orders are ready for pickup. 

The status of an order can easily be changed by moving the order to the next column. Orders, that are ready to be picked up, can furthermore be moved to the columns “picked-up” and “not picked-up”. 

The qnips Kitchen Tablet

Real time update for the customer 

If the status of an order is changed through moving it to a new column, the customer is immediately informed through a push notification via the app. In the order overview of the app the customer can see the status of the order, next to the details of the order and the order number with which the order can be picked up. 

We can support you as well with our digital pre-order processes or you have questions about the “Kitchen Tablet”?

We happily take appointments at +49 511 165 899  0 or info@qnips.io ! 

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